Our Customer Service

How to take care of our products?

In general, we recommend that you refer to the directions for use detailed on the packaging of our products, and above all to not hesitate to ask for advices from your retailer.

Natural rubber products, as the name suggests, are made from natural materials. Consequently, these products are very sensitive to variations in temperature, which can change their appearance and deteriorate their solidity. Furthermore, this material is living and evolving with time. It thus can be affected by different factors such as temperature and humidity. Therefore, be careful not to expose them to sunlight for long periods, in a car for example. Regarding products care, we recommend that you use a soft cloth dampened in water to wash them, which is also stated on the product packaging. We do not recommend immersing it in the water as the product may become damaged.

For most textile toys, machine washing on a gentle cycle at 30° and air drying is highly advised. Make sure  to remove all electronic parts or musical boxes before washing. We recommend that you refer to the label found on each product for detailed washing instructions.

 

Our answers to your most frequently asked questions

You will find bellow our answers to your frequently asked questions regarding Sophie la girafe® and our products made from 100% natural rubber.

Why are there some Sophie la girafe? with different shapes?

In response to increasing supply demand, we created new equipment that allows us to increase our manufacturing capabilities. Furthermore, our giraffe is still handmade and requires more than 14 manual operations to fabricate it, which includes hand painting.

Each Sophie la girafe® is unique. Therefore, there might be differences between some Sophie, but all products respect and follow European and worldwide standards.

It is possible to find giraffes with different shapes. Today, we are using 4 versions of moulds to manufacture Sophie la girafe®, which are all in compliance with European and worldwide standards and respect Vulli’s quality charter.

Why are there some Sophie la girafe? with different colored spots?

In response to increasing supply demand, we created new equipment that allows us to increase our manufacturing capabilities. Furthermore, our giraffe is still handmade and requires more than 14 manual operations to fabricate it, which includes hand painting.

Each Sophie la girafe® is unique. Therefore, there might be differences between some Sophie, but all products respect and follow European and worldwide standards.

It is thus possible to find some giraffes with different colored spots. Because all of our giraffes are painted manually, the color can change depending on the quantity of paint that is applied and on the natural color pigment that is used.

Why are there some Sophie la girafe? with different ways to inscribe the tracking number?

In response to increasing supply demand, we created new equipment that allows us to increase our manufacturing capabilities. Furthermore, our giraffe is still handmade and requires more than 14 manual operations to fabricate it, which includes hand painting.

Each Sophie la girafe® is unique. Therefore, there might be differences between some Sophie, but all products respect and follow European and worldwide standards.

It is thus possible to find a different inscription method for the traceability number as we are using several ones including laser and paint.

Do the Sophie la girafe? rubber products contain phthalates?

Phthalates are present in materials derived from oil. Our rubber products are manufactured using 100% natural rubber and therefore don’t include any traces of phthalates.

Do the Sophie la girafe? rubber products contain BPA?

Bisphenol A (BPA) is a chemical element inherent to plastics, especially to polycarbonate (PC) and resins that neutralize corrosion (those that upholster inside cans, tubes and tins).

Our rubber products are manufactured using 100% natural rubber and therefore don’t include any traces of Bisphenol A.

How to store my Sophie la girafe? rubber product?

Natural rubber products, as the name suggests, are made from natural materials. Consequently, these products are very sensitive to variations in temperature, which can change their appearance and deteriorate their solidity. This material is living and evolving with time. It and can be affected by different factors such as temperature and humidity. Therefore, be careful not to expose them to sunlight for long periods, in a car for example.

Regarding products care, we recommend that you use a soft cloth dampened in water to wash them, which is also stated on the product packaging. We do not recommend immersing it in the water as it may become damaged.

How to clean my Sophie la girafe? rubber product?

The best way to clean the surface of natural rubber products is with a damp cloth and soapy water, which is also stated on the product packaging. We do not recommend immersing it in the water as it may become damaged.

Our After-Sale service

You didn’t find the answer to your question neither on our website nor in our FAQ?

Do not hesitate to contact us:

customer service
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